As a business owner, advertising is a key component of your marketing strategy. One of the most popular advertising platforms is Google Ads, which allows you to reach millions of potential customers through targeted ads. While Google Ads is designed to be user-friendly and easy to navigate, there may be times when you need to contact Google Ads for support. In this article, we'll explore when to contact Google Ads and how they can help your business succeed.

When to Contact Google Ads

There are several situations when it's appropriate to contact Google Ads for support. These include:

  1. Technical Issues: If you encounter technical issues while setting up or running your advertising campaigns, such as error messages or website connectivity problems, it's best to contact Google Ads for assistance.

  2. Billing and Payment Issues: If you have questions or concerns about your billing or payment information, such as payment methods or refunds, it's best to contact Google Ads for help.

  3. Campaign Performance: If your advertising campaigns aren't performing as well as you'd like or you do not see the results you expected, it's best to contact Google Ads for guidance on how to improve your campaigns.

  4. Policy Violations: If you receive a policy violation notice from Google Ads or your ads are disapproved for policy reasons, it's essential to contact Google Ads for help to avoid any account suspensions or penalties.

Support Channels Available

Google Ads offers several support channels for business owners, including:

  1. Phone Support: You can contact Google Ads during business hours to speak directly with a support specialist.

  2. Chat Support: You can also contact Google Ads through chat support, which is available 24/7.

  3. Email Support: You can email Google Ads for any issues you're experiencing.

  4. Help Center: Google Ads also provides a comprehensive Help Center with answers to frequently asked questions and other resources.

When to Use Each Support Channel

To get the most out of your support experience with Google Ads, it's important to choose the right support channel for your specific issue. Here are some guidelines on when to use each support channel:

  1. Phone Support: Phone support is best for urgent issues that require immediate assistance.

  2. Chat Support: Chat support is best for quick questions or issues that require a brief exchange.

  3. Email Support: Email support is best for non-urgent issues that don't require immediate attention.

  4. Help Center: The Help Center is a great resource for finding answers to frequently asked questions and learning about best practices for advertising on Google Ads.

Google Ads is a powerful advertising platform to help your business succeed online. If you encounter technical issues, billing and payment issues, campaign performance issues, or policy violations, it's best to contact Google Ads for support. By using the appropriate support channel for your specific issue, you can get the help you need to improve your advertising campaigns and achieve your business goals.

Centipede Digital is a Google Ads Partner, as a partner, we handle all communication with Google on your behalf.  If you have a specific issue please email